Refund policy

Thank you for Shopping at Black Tresses, we appreciate the fact that you like to buy the things we created and the services we provide. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products. 

 

As with any shopping experience, there are terms and conditions that apply to transactions at Black Tresses. The main thing to remember is that placing an order or making a purchase at Black Tresses, you agree to the terms set forth below along with Black Tresses' Policy.  

 

REFUND

We carry out quality checks before processing the ordered item. We take the utmost care while packaging the product. At the same time we ensure that the package is good so that your items won't get damaged during transit. Please note that Black Tresses is not liable for damages that are caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality customer care:

• We DO NOT allow returns on sold products.
• We DO NOT accept return goods, as we believe customers should get the best quality. 
• Refunds are not given for any purchase made. 
• We DO NOT encourage exchanges of our products. 
• We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.

 

Your Consent 

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to it's terms. 

Contact Us 

If, for any reason, you are not completely satisfied with any goods or service that we provide, don't hesitate to contact us @blacktresses_ on Instagram or via email blacktresses.co@gmail.com and we will discuss any of the issues you may be going through.